Complaints
How to complain
If the firm has fallen short, this is how to say so and what happens next.
Draft structure. The headings below are the ones this notice needs to carry. The wording is for the firm to settle.
Raise it with the person handling your matter first
Most things are resolved fastest this way, and doing so does not affect how your matter is handled.
If that does not resolve it
Who to write to, at what address, and what to include.
What happens then
Acknowledgement within a stated period, who investigates, and the timetable for a final response.
The final response
What it will contain, and what to do if you remain dissatisfied.
External escalation
The route to the Somali Bar Association or the Ministry of Justice as applicable.
Records
Complaints are recorded and reviewed, because the pattern matters more than any single complaint.